Cancelation Policies and Reservation Preparation

Posted by Justine Weinberg on

Preparing for your Reservation

-Contraindications will be discussed prior to ensure whether the service you have booked is right for you.

- For skin and lash appointments, Please keep skin free of makeup and oily facial products. 

-If possible, please avoid heavy exercise and caffeine consumption prior to all appointments.

-Our facility offers treatments that require a serene and quiet environment. During these circumstances we are asking clients to only bring what they need (phone (although phone is OFF during services/form of payment/keys).

Please become familiar with the rest of our company policies and pricing below.

Cancelation Policies

Confirmation Messages, Late/ Cancelation Policy and Payment:

For your convenience- We send out an email booking confirmation immediately after booking your appointment, an email reminder as well as a text reminder are sent 48 hours prior to your appointment (3 reminders in total). The responsibility is of the client to be sure they arrive to their scheduled appointments, not Amethyst Lounge. If you would like to receive your confirmation another way than what is listed (such as a phone call), please notify us immediately.

 

If you must cancel/reschedule your appointment, it must be 24 business hours prior to avoid any cancelation fees. Anything canceled outside our business hours will be considered a late cancelation. This also applies to all gift certificate use and promotional  services. A credit card must be placed on file, even with complimentary consultations. If you are uncomfortable with leaving a credit card on file, you may come in and place 50% of your future booking with us in the form of cash or a credit card.

Less than 24 hours and Same Day Cancelations= 50% of the booking

No Show= 100% of the booking

Showing up 15 Minutes or later= Results in rebooking and 20% of the booking to be paid.

 

Consultations are complimentary, but there is a $50.00 fee for not showing up or canceling last minute. 

If your form of payment declines in the event we must charge you for one of these circumstances- You will be authorized to pay what is due before making another appointment as well as fees associated with the attempted charge if applicable.

 

Tips are not mandatory, though appreciated as cash only. We accept all major credit cards and cash, no personal checks.

Online booking allows you to pay ahead, however tax will be due at your appointment if you choose this option. 

Prior to booking, please read the rest of our Company Policies... 
Absolutely NO guests unless they are coming for a service. Bringing guests will result in rebooking your appointment and a rescheduling fee.
Due to the extended health and safety measures we follow, We recommend booking your appointments in advance (2-4 is recommended, we open our books 3 months at a time) to avoid disappointment. 
If there are any contraindications the day of your appointment that you weren't aware of- For the safety and wellbeing of both the client and technician, you will be asked to rebook. However, If you have a known contraindications and show up to your appointment (i.e a cold, skin lesions, contraindications with your eyes such as infections or sores),  it will result in being charged 20% of your booked appointment and be rescheduled.
If you are not 100% happy with your service, please contact us within 48 hours to schedule an immediate follow up appointment where we will make it right. Please note, there are no refunds on services provided and no refunds on open retail.
Our pricing  for services is a "base price". If we feel you need more time, we will notify you of the suggestion and the price difference. Please note that prices and hours are subject to change without notice.
Our general retail hours are listed on the front page of our website, but know that each technician has their own unique schedule. Due to the complexity and demand of our technicians, professionals are sometimes available outside business hours for a non-negotiable price increase.
Lash Extension Clients: Following proper aftercare precautions will benefit your extensions' longevity. Your technician will provide this information at your appointment. You may also learn more on our Lash Media Gallery Page.
Such as with any service, there are risks of a potential allergic reaction due to products used. The client takes full responsibility and will not hold the technician or Amethyst Lounge, LLC liable if these circumstances take place, and they will follow protocol from their technician that direct them to a medical professional. Technicians at Amethyst Lounge are not medical professionals and cannot give medical advice or diagnosis the client .
Service providers at Amethyst Lounge, LLC reserve the right to refuse any business if certain situations are threatening, in the best interest of the consumer or provider, or other miscellaneous circumstances, such as refusal to respect company policies.
* Please note as a small family business- Inquiries will be answered during listed business hours while technicians are not serving clients. Otherwise, inquiries will be answered the following business day. Thank you for respecting our time with our families and our business.
By booking a reservation at Amethyst Lounge, all clients agree to the above listed policies. 

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